# Privacy Policy | Voltnet Read Voltnet’s privacy policy for information about how website inquiries and personal information are handled. Source: https://voltnet.ca/privacy Voltnet is a Vancouver based electrical and network solutions company. We respect the privacy of everyone who contacts us and aim to handle personal information responsibly. ## 1. What this policy covers This Privacy Policy explains how Voltnet handles personal information collected through voltnet.ca, through quote requests, and when you contact us by phone, email, WhatsApp, Instagram, or another Voltnet channel. It applies to information provided by homeowners, business owners, property managers, contractors, and other people who contact us about electrical, network, security, EV charging, or smart technology services. ## 2. Information we collect The information we collect depends on how you contact us. It may include: - Your name, email address, phone number, and preferred way to be contacted. - Your project location, service needs, timing, budget information you choose to provide, and project details. - Communications you send to us, including attachments, photos, plans, or other information relevant to your request. - Limited technical information generated when you use the website, such as browser type, device information, pages viewed, and information used to maintain website security and performance. ## 3. How we use information We use personal information only for reasonable business purposes, including to: - Respond to questions, arrange site visits, prepare quotes, and communicate about requested services. - Plan, provide, manage, and support work that you ask us to perform. - Maintain business records, protect our website and systems, and meet legal, insurance, safety, or regulatory obligations. - Improve the website, services, and the way we communicate with customers. ## 4. Consent and choices When you provide personal information through a Voltnet channel for an obvious purpose, such as asking for a quote or requesting a call, you consent to our use of that information for that purpose. Where additional consent is needed, we will ask for it. You may withdraw consent by contacting us. This will not affect information already used or retained where it is necessary to complete an existing service, meet a legal obligation, resolve a dispute, or maintain required business records. ## 5. When we share information We do not sell personal information. We may share information only when it is needed to provide requested services, run our business, or comply with the law. This can include sharing with employees, qualified contractors, service providers who support our website or communications, insurers, professional advisers, and public authorities where required or permitted by law. When another organization handles personal information for us, we expect it to protect that information and use it only for the services it provides to Voltnet. ## 6. Retention and protection We keep personal information only for as long as it is needed for the purposes described in this policy, for legitimate business records, or to meet legal obligations. When information is no longer needed, we securely delete it or make it anonymous where appropriate. We use reasonable administrative, physical, and technical safeguards to protect personal information against unauthorized access, use, disclosure, loss, or alteration. No online system can be guaranteed completely secure, so please avoid sending highly sensitive information through an unencrypted contact form or social media message. ## 7. Access, correction, and concerns You may request access to personal information we hold about you or ask us to correct information that is inaccurate. Please send your request in writing to info@voltnet.ca. We may need to verify your identity before responding. If you have a privacy concern, contact us first so we can try to resolve it directly. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia. ## 8. Other websites and policy changes Our website or social channels may link to websites operated by others. Voltnet is not responsible for the privacy practices or content of those sites. We may update this policy when our practices or legal obligations change. The current version will always be posted on this page with its effective date. ## Contact Voltnet about privacy Email info@voltnet.ca or call (604) 969-2929 . For more information about privacy rights in British Columbia, visit the Office of the Information and Privacy Commissioner for British Columbia .